One Time Order Restriction:

One single order can order a maximum of 5 tickets, and at least one of the tickets must be an adult ticket; if you need to order 6 or more tickets, please submit a new order.

Adult Passenger:

Passengers who turn 12 years old on departure date will be regarded as adult passengers; adult passengers must purchase adult tickets.Children between 2-11 years must be accompanied by an adult over 16 years of age when travelling. For information about unaccompanied children and minors (UM) service, please contact Call Centre.

Child Passenger:

Passengers older than 2 years old and less than 12 years old on departure date are regarded as child passengers. Child passengers cannot travel alone without accompanying adult. If child passengers turn 12 in the middle of the journey, child passengers must purchase adult tickets for the next flight.

Child Passenger without accompanying adult:

Child passengers cannot travel alone without accompanying adult who’s age is over 16.

Infant Passenger:

To check the applicable infant fare, infant seat availability and make a booking, please call our Customer Services Centre for assistance. Please note that there is limitation to the number of infants that can be accepted on each flight due to safety reason and infant is currently not accepted to travel in business class cabin of aircraft type A350.

Infant ticket is usually calculated from a discount applied to an adult ticket. If the adult ticket fare of the accompanying adult does not offer an infant discount, the next higher fare that offers the discount will be used as the base for calculation. Calculation of infant ticket price is subject to the law of the country applicable to the ticket being issued.

The infant passenger must be under 24 months throughout the whole journey. Infants who reach their second birthday after their outbound flight must purchase a child ticket.

The infant ticket also subject to fare rules and conditions.

If passengers carry two infants on board, one of the infants must reach 6 months old, pay the applicable child fare and travel using the Hong Kong Airlines’ approved car-type safety seat. The other infant will be charged infant fare.

For details of the approved car-type safety seat, please contact our Customer Services Centre.

Customer Services Hotline (24 Hours):

China:+86-898 950715

Hong Kong:+852-3916 3666

Pregnant Passenger:

Pregnant passengers can order adult tickets by the same ordering procedures. In order to avoid situation such as being refused to board on plane, it is recommended that all pregnant passengers consult with doctors before planning a trip.

For pregnancy after 28 weeks, all pregnant passengers must consult with doctor before planning a trip, and carry medical certificate when boarding (Medical certificate must be issued within 7 days from the date of departure).

Medical certificate must include:

The estimated week of pregnancy, to show the pregnant passenger is in good health and the pregnancy is progressing normally, and the pregnant passenger is fit to travel.

Hong Kong Airlines will only accept pregnant passengers with uncomplicated multiple pregnancies up to 32 weeks and uncomplicated single pregnancies up to 36 weeks.

Passenger is not suitable to travel within 7 days of their delivery date.

Disabled Passenger:

For passengers with reduced mobility due to illnesses, please carry health certificate on board to ensure the patient’s condition is suitable for flight. We also provide wheelchairs for passengers who require the service.